Do you really know how your customers feel about your experience?

The all-in-one CX platform for listening, analysing, and optimising customer experiences.

Designed for service-led, omnichannel businesses.

Unlike generic survey tools, it blends mystery shopping, real-time feedback, and operational insights into one system that highlights what’s really happening across every touchpoint.

By analysing in-person and digital interactions, CXscout generates clear behavioural health scores, identifies underperforming sites, and recommends targeted actions based on real sentiment and usage.

Its AI-driven segmentation enables personalised follow-ups, stronger customer success strategies, and deeper loyalty.

In short, CXscout turns scattered CX data into predictive insights and proactive action — making loyalty measurable, manageable, and scalable.

The customer experience platform that does more.

Core Features

From insights to action — all the essentials in one powerful platform.

AI Powered Insights

Use natural language to explore your evaluation data, trends, and actionable insights. Get answers to your commonly asked questions immediately!

Integrated Google Reviews

By combining authentic Google Reviews alongside NPS and our In-Person Evaluation reports, CXscout creates a 360° view of your customer experience.

Team Chat

Chat and share messages with your team using ‘Team Chat’, our integrated messaging feature. Keep your team members contact information private.

Training Recommendations

CXscout highlights quick wins your team can act on immediately, while also identifying deeper, longer-term training needs. Helps managers focus on what will shift results today, and what requires ongoing development.

Global Reach

We hand-select the ideal ‘Scout’ profile from our global network to match your evaluation brief, delivering end-to-end multilingual evaluations and actionable reports.

Task Manager

Communicate, assign and track tasks with your internal and external team including trainers.

Premium Features

Go further with NPS insights, competitive benchmarking, and elite training partners.

NPS - Net Promoter Scores

A branded, multilingual NPS solution that helps capture feedback at the point of experience, close the loop with customers, and drive measurable improvement.

Global Training Network

Every brand has its own challenges. That’s why our Global network of expert trainers deliver tailored workshops and coaching, equipping your team to turn everyday interactions into meaningful, lasting customer experiences.

Competitor Benchmarking

Track your brand’s performance against your chosen competitors to uncover opportunities and close gaps.

CXscout NPS

A branded, multilingual, Al-powered NPS solution that helps capture feedback at the point of experience, close the loop with customers, and drive measurable improvement.

Live Verbatim Feedback

View customers un-edited word for word feedback - immediately upon submission.

Close-the-Loop Workflows

Flag NPS entries for follow-up with your team, assign tasks and request progress updates.

Branded Surveys

Filter NPS by Brand, Location, Department, Staff ID’s, view trends and verbatim feedback in real time.

Integrated Task Manager

Communicate, assign and track tasks with your internal and external team including trainers.

Powerful Analytics

Filter NPS by Brand, Location, Department, Staff ID’s, view trends and verbatim feedback in real time.

Engagement Tools

Create promotions, competitions, and marketing opt-ins to boost brand awareness and response rates.

Book Demo

Why Brands Choose Us

CXscout replaces what would normally require multiple service providers—NPS tools, mystery shopping agencies, staff training consultants, customer-journey analytics, and reporting dashboards. We provide this in one streamlined, data-driven platform, reducing cost, admin, and complexity.
We don’t just collect data—we transform it into training recommendations, performance flags, journey insights, and easy-to-read visual dashboards. Brands always know what happened, why it happened, and what to do next.
Unlike generic CX platforms, CXscout is built specifically for brands operating within luxury and premium consumer environments - luxury retail—fashion, beauty, jewellery, hospitality and premium consumer goods. Every feature, from evaluation templates to reporting, is designed around the expectations, standards, and customer journeys unique to premium brands.
CXscout isn’t a self-serve tool you’re left to figure out. We provide hands-on onboarding, personalised support, and strategic guidance, ensuring every brand gets maximum value from the platform. We work as an extension of your team.
Clients appreciate that we are responsive, adaptive, and open to constructive feedback. We move quickly, implement improvements rapidly, and work closely with brands to evolve the product based on real-world needs—not on a rigid corporate roadmap.